Terms & Conditions

Website: hotelbooking.siddhrans.in
Effective Date: 30 August 2026
Last Updated: 30 August 2026

Welcome to HotelBooking – Siddhrans Technologies (“HotelBooking”, “Platform”, “we”, “us”, or “our”).

These Terms & Conditions (“Terms”) govern your access to and use of our hotel booking website, services, features, and related facilities.

By accessing the Platform, creating an account, searching for accommodation, or completing a booking, you agree to these Terms, our Privacy Policy, Refund & Cancellation Policy, and other policies displayed on the Platform.

If you do not agree with these Terms, please do not use the Platform.

1. About HotelBooking

HotelBooking provides an online technology platform that enables users to discover, compare, and book accommodation offered by participating hotels and other accommodation providers.

Accommodation providers may include:

• Hotels

• Resorts

• Homestays

• Hostels

• Guest houses

• Serviced apartments

• Villas

• Holiday properties

• Other eligible accommodation providers

Unless expressly stated otherwise, HotelBooking acts as a technology/intermediary platform facilitating reservations between customers and independent accommodation providers.

The actual accommodation service is provided by the applicable hotel or property.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to make a booking through HotelBooking.

By using the Platform, you represent that:

• Information provided by you is accurate;

• You are legally capable of entering into the transaction;

• You are authorized to use the selected payment method; and

• You will comply with these Terms and applicable laws.

If you make a reservation on behalf of another person, you are responsible for ensuring that the guest is aware of and accepts the applicable booking conditions.

3. User Account

Certain features may require registration.

You agree to provide accurate and current information, including:

• Full name

• Mobile number

• Email address

• Other information reasonably required for your account

You are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.

You should notify us immediately if you suspect unauthorized access to your account.

4. Hotel Information

Hotel information displayed on HotelBooking may be supplied by hotels, property owners, managers, channel managers, technology providers, or other authorized sources.

Information may include:

• Property name

• Address

• Photographs

• Room categories

• Amenities

• Facilities

• Policies

• Check-in/check-out times

• Availability

• Prices

• Taxes

• Cancellation conditions

• Ratings and reviews

Hotels are responsible for providing accurate and updated information relating to their properties.

HotelBooking may take reasonable steps to maintain accurate information but cannot guarantee that every property description or third-party supplied detail will always be complete or error-free.

5. Hotel Reservations

A booking is considered confirmed only when the Platform generates or communicates a valid booking confirmation.

Customers should verify:

• Hotel name

• Property location

• Guest name

• Room category

• Number of rooms

• Number of guests

• Check-in date

• Check-out date

• Meal plan

• Total amount

• Taxes

• Cancellation conditions

before completing payment.

6. Booking Confirmation

After a successful booking, customers may receive confirmation through one or more channels, including:

• Website

• Email

• SMS

• WhatsApp

• Account dashboard

Customers are responsible for ensuring that the contact information provided during booking is correct.

A booking confirmation should be retained and presented at check-in if requested.

7. Prices and Taxes

Hotel prices may vary depending on:

• Property

• Room category

• Travel dates

• Occupancy

• Demand

• Availability

• Meal plan

• Promotional offers

• Applicable taxes

The final payable amount will ordinarily be displayed before payment.

Applicable taxes, including GST where applicable, may be added to the booking price in accordance with Indian tax laws.

8. Pricing Errors

Although reasonable efforts are made to display accurate prices, technical or human errors may occasionally occur.

If an obviously incorrect price is displayed due to a genuine technical, system, data-feed, or typographical error, HotelBooking or the accommodation provider may contact the customer before the stay to resolve the issue.

Where a booking cannot lawfully or reasonably be honoured because of such an error, an eligible prepaid amount may be refunded.

9. Payments

HotelBooking may support payment methods including:

• UPI

• Credit cards

• Debit cards

• Net banking

• Digital wallets

• Payment gateways

• Other authorized payment methods

Payment services may be provided by independent banks, payment gateways, or payment service providers.

Customers must use payment methods they are authorized to use.

10. Payment Security

HotelBooking does not require customers to disclose their:

• UPI PIN

• Card PIN

• CVV through telephone or messaging

• OTP

• Internet banking password

Customers should never share such confidential authentication information with HotelBooking staff, hotels, or unauthorized third parties.

11. Booking Cancellation

Cancellation conditions may differ depending on the hotel, room, rate plan, and booking.

Bookings may be:

• Free cancellation

• Partially refundable

• Non-refundable

• Subject to specific cancellation charges

The cancellation terms applicable to the booking will be displayed during the booking process.

Customers should review the cancellation policy before completing payment.

12. Refunds

Eligible refunds will be handled according to our Refund & Cancellation Policy and the specific terms applicable to the booking.

Refund processing times may depend on banks, UPI providers, card issuers, payment gateways, or other payment service providers.

13. Booking Modifications

Requests to change:

• Check-in date

• Check-out date

• Guest name

• Number of guests

• Room category

• Number of rooms

• Meal plan

are subject to hotel availability and applicable rate conditions.

Additional charges may apply where the modified booking has a higher price.

14. Check-In Requirements

Hotels may require guests to present valid government-issued identification during check-in as permitted or required by applicable law.

Acceptable identification may depend on hotel policies and applicable regulations.

Customers should review the hotel's check-in requirements before travelling.

Failure to provide required identification may result in refusal of check-in by the hotel.

15. Check-In and Check-Out

Check-in and check-out times are determined by each hotel.

Early check-in and late check-out are subject to availability and may involve additional charges.

Customers should contact the hotel where special timing arrangements are required.

16. Guest Responsibilities

Guests must:

• Provide accurate booking information;

• Follow hotel rules;

• Respect hotel property;

• Behave appropriately toward hotel staff and other guests;

• Comply with applicable laws;

• Avoid illegal activities;

• Pay applicable additional charges incurred during the stay.

Guests may be responsible for damage caused intentionally or negligently to hotel property.

17. Hotel Rules

Hotels may maintain property-specific rules concerning matters such as:

• Smoking

• Alcohol

• Pets

• Visitors

• Children

• Extra guests

• Extra beds

• Outside food

• Swimming pools

• Parking

• Events

• Noise

• Identification

• Security deposits

Customers should review relevant property rules before completing a reservation.

18. No-Show

If a customer does not arrive on the scheduled check-in date and fails to cancel the reservation within the permitted period, the reservation may be classified as a No-Show.

Cancellation charges of up to the full booking amount may apply depending on the terms accepted during booking.

19. Early Departure

If a guest checks out before the scheduled check-out date, a refund for unused nights is not guaranteed.

Any refund will depend on the hotel's policy and applicable booking conditions.

20. Hotel Cancellation or Overbooking

In exceptional circumstances, a hotel may be unable to honour a confirmed reservation because of:

• Overbooking

• Property closure

• Operational problems

• Safety concerns

• Government restrictions

• Natural disasters

• Other unavoidable circumstances

Where appropriate, HotelBooking may assist the customer in obtaining alternative accommodation or an eligible refund.

21. Hotel Facilities and Services

Facilities including Wi-Fi, parking, breakfast, swimming pools, gyms, restaurants, airport transfers, air conditioning, or other amenities may be subject to availability, operating hours, maintenance, additional charges, or property-specific conditions.

HotelBooking does not independently operate such facilities unless expressly stated.

22. Reviews and Ratings

Customers may be permitted to submit ratings, reviews, photographs, or feedback.

Reviews must not contain:

• False or misleading information

• Defamatory material

• Threats

• Harassment

• Obscene content

• Illegal content

• Spam

• Advertising unrelated to the booking

• Personal information of another person without authorization

HotelBooking may moderate or remove content that violates these Terms or applicable law.

23. Promotional Offers

HotelBooking may periodically provide:

• Coupons

• Discount codes

• Promotional rates

• Cashback

• Referral benefits

• Loyalty rewards

Promotional offers may have separate eligibility requirements, expiry dates, minimum booking values, usage limits, and other conditions.

Offers cannot ordinarily be exchanged for cash unless specifically stated.

24. Fraud Prevention

HotelBooking may review, suspend, reject, or cancel transactions reasonably suspected of involving:

• Fraud

• Unauthorized payment methods

• Identity misuse

• Fake accounts

• Coupon abuse

• Payment manipulation

• Security threats

• Illegal activity

Additional verification may be requested where reasonably necessary.

25. Third-Party Services

The Platform may integrate services provided by third parties, including:

• Payment gateways

• Mapping services

• Communication providers

• Analytics services

• Hotel management systems

• Channel managers

• Other technology providers

Third-party services may be governed by their respective terms and privacy policies.

26. Intellectual Property

The HotelBooking Platform, including its software, layout, design, branding, graphics, text, database structure, and other original Platform content, may be protected by intellectual property laws.

Unless authorized in writing, users must not:

• Copy Platform software

• Reproduce protected content

• Modify or reverse-engineer Platform technology

• Scrape Platform data at scale

• Use our branding without authorization

• Create misleading copies of the Platform

Hotel photographs, trademarks, and other materials supplied by accommodation providers may remain the property of their respective owners.

27. Prohibited Activities

Users must not:

• Use HotelBooking for illegal purposes;

• Submit fraudulent reservations;

• Attempt unauthorized access to Platform systems;

• Introduce malware or malicious code;

• Interfere with Platform operation;

• Scrape or harvest data without authorization;

• Impersonate another person;

• Misuse customer or hotel information;

• Abuse promotional offers;

• Submit intentionally false information.

HotelBooking may suspend or terminate access where these Terms are violated.

28. Privacy

Personal information collected through HotelBooking will be handled according to our Privacy Policy and applicable Indian data protection requirements.

Customers should review the Privacy Policy before using the Platform.

29. Service Availability

We aim to maintain reliable access to HotelBooking but do not guarantee uninterrupted operation.

Temporary interruptions may occur because of:

• Maintenance

• Server problems

• Internet outages

• Software updates

• Cybersecurity incidents

• Payment gateway failures

• Third-party service interruptions

• Events outside our reasonable control

30. Limitation of Liability

To the extent permitted by applicable law, HotelBooking will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Hotels and accommodation providers are generally responsible for the accommodation services they independently provide.

Nothing in these Terms is intended to exclude or restrict rights or liabilities that cannot legally be excluded under applicable Indian law.

31. Force Majeure

HotelBooking will not be responsible for failure or delay caused by events beyond reasonable control, including:

• Floods

• Earthquakes

• Fires

• Severe weather

• Epidemics or pandemics

• Government restrictions

• Strikes

• Civil disturbances

• Transportation disruptions

• Internet or telecommunications failures

• Other extraordinary circumstances

Affected bookings will be handled according to applicable hotel policies and law.

32. Suspension or Termination

HotelBooking may suspend or terminate access where a user:

• Violates these Terms;

• Engages in fraudulent activity;

• Misuses the Platform;

• Creates security risks;

• Violates applicable laws.

Termination does not remove obligations arising from transactions completed before termination.

33. Grievance Redressal

Customers may contact HotelBooking regarding:

• Booking disputes

• Refund issues

• Payment problems

• Privacy concerns

• Hotel complaints

• Platform-related grievances

Customers should provide their Booking ID, registered contact information, and sufficient details of the issue.

We will handle grievances in accordance with applicable Indian laws and Platform procedures.

34. Governing Law

These Terms & Conditions are governed by the laws of India.

Subject to applicable consumer-protection laws and any legally mandated dispute-resolution forum, disputes relating to the Platform will be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, India.

Nothing in this clause is intended to restrict any mandatory consumer right or remedy available under applicable law.

35. Changes to Terms

HotelBooking may update these Terms periodically to reflect changes in:

• Applicable law

• Platform functionality

• Business practices

• Payment systems

• Hotel partnerships

• Security requirements

The updated Terms will be published on the Platform with the revised effective date.

Where required by applicable law, appropriate notice or consent will be obtained for material changes.

36. Contact Us

For questions regarding bookings, payments, cancellations, refunds, these Terms, or other Platform-related matters, please contact:

HotelBooking – Siddhrans Technologies

Website: https://hotelbooking.siddhrans.in

Email: info@siddhrans.in

Phone / WhatsApp: +91 99024 06387

Office Address:
No. 765, 2nd Floor,
14th Cross, 60 Feet Road,
Opp. MEI Layout Ground (Landmark),
MEI Layout, Bagalgunte,
Bengaluru – 560073,
Karnataka, India.

Acceptance of Terms

By accessing HotelBooking, creating an account, or completing a reservation, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, together with the applicable Privacy Policy and Refund & Cancellation Policy.