Hotel / Vendor Terms & Conditions
Hotel / Vendor Terms & Conditions
Platform: HotelBooking – Siddhrans Technologies
Website: hotelbooking.siddhrans.in
Effective Date: 30 August 2026
Last Updated: 30 August 2026
These Hotel / Vendor Terms & Conditions (“Vendor Terms”) govern the registration, listing, sale, booking, payment, cancellation, and other activities of hotels and accommodation providers (“Hotel”, “Vendor”, “Property”, “Partner”, or “you”) using HotelBooking – Siddhrans Technologies (“HotelBooking”, “Platform”, “we”, “us”, or “our”).
By registering a property, creating a vendor account, uploading property information, accepting bookings, or otherwise using HotelBooking's vendor services, you agree to these Vendor Terms.
1. Eligibility to Register as a Vendor
A Vendor must be legally authorized to own, operate, manage, market, or accept reservations for the property listed on HotelBooking.
Eligible accommodation providers may include:
Hotels
Resorts
Homestays
Guest houses
Hostels
Serviced apartments
Villas
Holiday homes
Lodges
Other legally permitted accommodation businesses
The Vendor must comply with all applicable Indian, state, municipal, tourism, taxation, fire-safety, health, and other regulatory requirements applicable to its property and business.
2. Vendor Registration
To become a HotelBooking partner, Vendors may be required to provide:
Legal/business name
Property name
Property address
Contact person
Mobile number
Email address
PAN
GSTIN, where applicable
Bank account details
Cancelled cheque or bank verification
Business registration information
Property ownership/management authorization
Required licences and permits
Property photographs
Room information
Pricing information
Cancellation policy
Check-in/check-out policy
Other information reasonably required by HotelBooking
HotelBooking may verify submitted information before activating a property.
3. KYC and Verification
HotelBooking may request Know Your Customer (“KYC”) or business verification documents.
The Vendor agrees to provide accurate, valid, and current documents.
HotelBooking may suspend or reject a property listing if:
Required documents are missing;
Information cannot be reasonably verified;
Documents appear fraudulent;
Legal authorization to operate cannot be established; or
Continued listing may expose customers or the Platform to material risk.
4. Vendor Responsibilities
The Vendor is responsible for:
Maintaining accurate property information;
Updating room availability;
Maintaining accurate room rates;
Honouring confirmed reservations;
Providing advertised facilities;
Maintaining appropriate cleanliness and hygiene;
Guest safety and security;
Providing legally required services and documentation;
Maintaining necessary licences and approvals;
Handling guests professionally;
Complying with applicable laws.
5. Property Listing Information
The Vendor must ensure that all information displayed about the property is accurate and not misleading.
This includes:
Property name
Address
Map/location
Photographs
Room descriptions
Room size
Bed type
Occupancy
Amenities
Parking availability
Food/meal information
Check-in/check-out times
Pet policies
Child policies
Extra-bed policies
Cancellation rules
Taxes and additional charges
Material changes must be updated promptly.
6. Photographs and Content
The Vendor confirms that it owns or has permission to use photographs, logos, descriptions, videos, trademarks, and other content uploaded to HotelBooking.
By uploading such content, the Vendor grants HotelBooking a non-exclusive, royalty-free licence to use, reproduce, resize, format, display, distribute, and promote the content for operating and marketing the Platform and the Vendor's property.
The Vendor must not upload copyrighted or third-party material without authorization.
7. Room Inventory
The Vendor is responsible for maintaining accurate room inventory.
Rooms displayed as available on HotelBooking should be genuinely available for reservation.
The Vendor must promptly update inventory following:
Direct bookings
Walk-in bookings
Other OTA bookings
Group reservations
Maintenance closures
Property closures
Other inventory changes
The Vendor should take reasonable measures to prevent overbooking.
8. Room Rates
The Vendor is responsible for entering and maintaining accurate room rates.
Rates should clearly identify, where applicable:
Base room price
Meal plan
Occupancy
Extra-person charge
Extra-bed charge
Child charge
Taxes
Other mandatory charges
Hidden mandatory charges should not be imposed on customers if they were not appropriately disclosed before booking.
9. Taxes
The Vendor is responsible for determining, collecting, reporting, invoicing, and remitting taxes for which it is legally responsible.
This may include:
GST
Local taxes
Tourism-related charges
Other applicable statutory charges
HotelBooking may collect, deduct, report, or remit amounts where required under applicable Indian law.
10. Commission
HotelBooking may charge the Vendor a commission on bookings generated through the Platform.
The applicable commission percentage or amount will be communicated through the Vendor agreement, commercial proposal, dashboard, onboarding process, or other written communication.
Unless otherwise agreed, commission may be calculated on the booking value specified in the applicable commercial arrangement.
Applicable GST or other taxes may be charged on HotelBooking's commission or service fees as required by law.
11. Platform or Subscription Fees
HotelBooking may offer free, subscription-based, commission-based, promotional, or premium Vendor plans.
Additional fees may apply for services such as:
Featured listings
Sponsored placement
Advertising
Premium visibility
Promotional campaigns
Software integrations
Property-management tools
Additional marketing services
Any applicable charges will be communicated before activation of the relevant paid service.
12. Booking Acceptance
A confirmed reservation made through HotelBooking must be honoured by the Vendor according to the booking details.
The Vendor should not require the guest to pay an additional room tariff contrary to the confirmed booking terms, except for charges properly disclosed in advance or additional services requested by the guest.
13. Overbooking
The Vendor is responsible for managing room inventory to minimize overbooking.
If the Vendor cannot honour a confirmed reservation due to overbooking, the Vendor should immediately inform HotelBooking.
The Vendor may be required to assist in arranging comparable or better alternative accommodation for the guest at no unreasonable additional cost to the guest.
Where HotelBooking incurs reasonable costs directly because of a Vendor-caused overbooking, responsibility for such costs may be determined according to the applicable commercial agreement and circumstances.
14. Guest Check-In
The Vendor may verify guest identification at check-in as permitted or required by applicable law.
The Vendor must not discriminate unlawfully against guests.
A guest should not be denied check-in contrary to applicable law or the confirmed booking terms.
15. Guest Behaviour
The Vendor may maintain reasonable property rules relating to:
Smoking
Alcohol
Pets
Visitors
Noise
Parties
Swimming pools
Parking
Security
Property damage
Illegal activities
Property rules should be disclosed appropriately before booking wherever they materially affect the guest's stay.
16. Cancellation Policy
The Vendor must clearly define its cancellation policy.
Cancellation policies may include:
Free cancellation
Partial cancellation charge
One-night charge
Percentage-based cancellation charge
Non-refundable booking
The applicable cancellation conditions should be made available to customers before booking confirmation.
17. No-Show
If a guest fails to arrive on the scheduled check-in date without cancelling the booking, the Vendor may apply the no-show conditions disclosed for that reservation.
The Vendor must not impose charges inconsistent with the booking conditions accepted by the customer.
18. Refunds
Refund eligibility will depend on:
Booking cancellation conditions
Hotel policy
Reason for cancellation
Payment status
Applicable law
Where a Vendor approves a refund, it should promptly communicate the approval to HotelBooking where Platform action is required.
19. Payment Collection
Depending on the booking model, payment may be:
Pay Online:
The customer pays through HotelBooking or an authorized payment provider.
Pay at Hotel:
The customer pays the Vendor directly.
Partial Payment:
The customer pays part of the booking amount online and the remaining eligible amount at the property.
The applicable payment model will be displayed for the relevant booking.
20. Vendor Settlement
For eligible online-paid bookings, HotelBooking may settle amounts payable to the Vendor after adjusting applicable amounts such as:
Platform commission
GST on commission
Refunds
Cancellations
Promotional contributions
Chargebacks
TDS/TCS or other statutory deductions, where applicable
Other mutually agreed adjustments
The applicable settlement cycle will be communicated separately through the commercial agreement or Vendor dashboard.
21. Bank Account
Settlement will ordinarily be made to the bank account registered and verified by the Vendor.
The Vendor is responsible for maintaining accurate bank information.
HotelBooking will not be responsible for delays resulting from incorrect or outdated bank details supplied by the Vendor.
22. Invoice and GST Compliance
The Vendor is responsible for issuing appropriate invoices for accommodation services where required under applicable law.
HotelBooking may issue invoices for its commission, subscription, advertising, technology, or other Platform services.
Both parties are responsible for their respective tax compliance obligations.
23. Chargebacks and Payment Disputes
If a customer initiates a payment dispute or chargeback relating to a Vendor booking, HotelBooking may request supporting documents including:
Booking confirmation
Check-in records
Guest registration records
Invoice
Cancellation records
Communication with the guest
Where legally and contractually appropriate, amounts relating to valid chargebacks may be adjusted against future Vendor settlements.
24. Customer Complaints
Vendors must reasonably cooperate with HotelBooking in resolving guest complaints.
Complaints may relate to:
Cleanliness
Room condition
Facilities
Incorrect listing information
Check-in denial
Overbooking
Staff behaviour
Safety
Additional charges
Refund disputes
HotelBooking may request information or evidence reasonably necessary to investigate complaints.
25. Health, Safety and Hygiene
The Vendor is responsible for maintaining its property in accordance with applicable health, safety, fire, sanitation, and building requirements.
Where legally applicable, the Vendor should maintain:
Fire-safety equipment
Emergency exits
First-aid facilities
Electrical safety
Clean drinking water
Sanitary facilities
Appropriate security measures
26. Licences and Regulatory Compliance
The Vendor is solely responsible for obtaining and maintaining licences, registrations, permissions, and approvals required to operate the property.
Depending on the property and location, these may include applicable:
Business registrations
GST registration
Local trade licence
Tourism registration
Fire-safety approvals
Food-related licences
Police/guest reporting requirements
Municipal permissions
Other statutory approvals
HotelBooking does not represent that listing on the Platform constitutes regulatory approval of the property.
27. Customer Data and Privacy
Vendor access to guest information is provided only for legitimate purposes related to fulfilling reservations and providing accommodation services.
The Vendor must protect customer information and comply with applicable Indian privacy and data-protection requirements.
The Vendor must not:
Sell customer information;
Share it with unauthorized parties;
Use booking information for unrelated purposes without appropriate authorization;
Send unauthorized marketing communications;
Retain information longer than legally or operationally necessary.
28. Confidentiality
The Vendor must keep confidential non-public information obtained through its relationship with HotelBooking, including where applicable:
Customer information
Commercial terms
Commission arrangements
Platform technology
Internal reports
Business strategies
Confidential communications
This obligation may continue after termination where legally appropriate.
29. Reviews and Ratings
Guests may submit reviews and ratings concerning their stays.
HotelBooking does not guarantee positive ratings.
Vendors must not:
Submit fake guest reviews;
Purchase fraudulent reviews;
Threaten customers over negative reviews;
Offer improper incentives for misleading reviews;
Manipulate Platform ratings.
Vendors may respond professionally to reviews where the Platform provides that feature.
30. Promotions and Discounts
Vendors may participate in Platform promotional campaigns.
Before joining a paid or Vendor-funded campaign, HotelBooking may communicate:
Discount percentage
Promotional period
Vendor contribution
Eligible rooms
Applicable conditions
31. Intellectual Property
HotelBooking's name, branding, software, website design, database, source code, interfaces, and other proprietary materials remain the property of HotelBooking or the applicable rights holder.
The Vendor receives only the limited rights necessary to use the Platform for authorized business purposes.
32. Prohibited Vendor Activities
Vendors must not:
List fake properties;
Submit fraudulent documents;
Display misleading room information;
Manipulate bookings;
Misuse customer data;
Create fake reviews;
Attempt unauthorized access to Platform systems;
Upload malicious software;
Engage in unlawful discrimination;
Collect undisclosed mandatory charges;
Engage in fraudulent transactions;
Violate applicable law.
33. Suspension of Vendor Account
HotelBooking may temporarily suspend a Vendor account where reasonably necessary because of:
Repeated customer complaints
Suspected fraud
Expired or invalid licences
Safety concerns
Persistent overbooking
Non-payment of Platform dues
Misleading property information
Misuse of customer information
Violation of these Vendor Terms
Legal or regulatory requirements
Where appropriate, the Vendor may be given an opportunity to address the issue.
34. Termination
Either party may terminate the Vendor relationship in accordance with the applicable commercial agreement.
HotelBooking may terminate or delist a Vendor for serious or repeated violations, including fraud, unlawful activity, material safety issues, persistent failure to honour bookings, or misuse of customer data.
Termination does not automatically cancel financial or other obligations arising before termination.
35. Outstanding Payments
Following termination, both parties remain responsible for legitimate outstanding amounts, including:
Vendor settlements
Platform commission
Refunds
Chargebacks
Applicable taxes
Other agreed charges
Final reconciliation may be completed after pending bookings and disputes are resolved.
36. Independent Business Relationship
The Vendor operates as an independent business.
Nothing in these Vendor Terms creates an employer-employee, agency, partnership, franchise, or joint-venture relationship between HotelBooking and the Vendor unless a separate written agreement expressly establishes such a relationship.
37. Limitation of Liability
To the extent permitted by applicable law, HotelBooking will not be liable for indirect or consequential losses arising solely from circumstances outside its reasonable control.
The Vendor remains responsible for accommodation services, property operations, employees, licences, safety, taxes, and compliance obligations under its control.
Nothing in these Vendor Terms limits liability that cannot legally be excluded.
38. Indemnification
To the extent permitted by law, the Vendor agrees to be responsible for claims, losses, liabilities, or reasonable costs arising from the Vendor's:
Breach of these Terms;
Materially inaccurate property information;
Violation of applicable law;
Unauthorized use of intellectual property;
Misuse of customer information;
Fraudulent activity;
Material failure to provide confirmed accommodation.
The application of this clause will be subject to applicable law and the circumstances of the claim.
39. Force Majeure
Neither party will ordinarily be responsible for failure or delay caused by circumstances beyond reasonable control, including:
Natural disasters
Floods
Fires
Earthquakes
Epidemics
Pandemics
Government restrictions
War or civil disturbance
Major telecommunications outages
Other extraordinary events
The parties should reasonably cooperate regarding affected reservations.
40. Changes to Vendor Terms
HotelBooking may update these Vendor Terms to reflect changes in law, Platform functionality, payment systems, commercial arrangements, or operational requirements.
Material changes affecting existing Vendors will be communicated where required.
Continued use of Vendor services after applicable notice may constitute acceptance to the extent permitted by law.
41. Governing Law and Jurisdiction
These Vendor Terms are governed by the laws of India.
Subject to applicable law and any separately agreed dispute-resolution mechanism, disputes arising from the commercial relationship will be subject to the jurisdiction of competent courts in Bengaluru, Karnataka, India.
42. Vendor Grievances and Support
Vendors may contact HotelBooking regarding:
Property onboarding
KYC
Booking disputes
Settlements
Commission
Refunds
Customer complaints
Technical issues
Account suspension
Other Vendor matters
Please provide the Vendor/Property ID and relevant Booking ID where applicable.
43. Contact Us
HotelBooking – Siddhrans Technologies
Website: https://hotelbooking.siddhrans.in
Email: info@siddhrans.in
Phone / WhatsApp: +91 99024 06387
Office Address:
No. 765, 2nd Floor,
14th Cross, 60 Feet Road,
Opp. MEI Layout Ground (Landmark),
MEI Layout, Bagalgunte,
Bengaluru – 560073,
Karnataka, India.
Vendor Acceptance
By registering as a Vendor, submitting a property for listing, accessing the Vendor dashboard, accepting a HotelBooking reservation, or continuing to use HotelBooking's Vendor services, the Vendor acknowledges that it has read, understood, and agreed to these Hotel / Vendor Terms & Conditions.
The Vendor also confirms that the person accepting these Terms has the authority to accept them on behalf of the applicable hotel, property owner, company, partnership, LLP, proprietorship, or other business entity.