Payment Policy

Payment Policy

Platform: HotelBooking – Siddhrans Technologies
Website: hotelbooking.siddhrans.in
Effective Date: 30 August 2026
Last Updated: 30 August 2026

This Payment Policy (“Policy”) explains the payment methods, payment processing, taxes, refunds, failed transactions, payment-at-hotel arrangements, security practices, and related conditions applicable to bookings made through HotelBooking – Siddhrans Technologies (“HotelBooking”, “Platform”, “we”, “us”, or “our”).

By making a booking or payment through HotelBooking, you acknowledge and agree to this Payment Policy together with our Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.

1. Payment Options

Depending on the hotel, booking type, payment provider, and availability, HotelBooking may offer one or more of the following payment options:

  • UPI

  • Credit card

  • Debit card

  • Net banking

  • Digital wallets

  • Payment gateways

  • Bank transfer

  • Partial payment

  • Pay at Hotel

  • Other authorized payment methods

Available payment options will normally be displayed during checkout.

2. Online Payment

For prepaid bookings, customers may be required to pay the full or partial booking amount before confirmation.

A booking will ordinarily be treated as successfully paid only after HotelBooking or its authorized payment provider receives confirmation of successful payment.

Customers should retain the payment receipt, transaction ID, and booking confirmation for future reference.

3. Pay at Hotel

Certain properties may offer a “Pay at Hotel” option.

Where this option is available:

  • The customer may reserve the room without paying the entire amount online;

  • Payment must be made directly to the hotel according to the booking conditions;

  • The hotel may accept cash, UPI, card, or other payment methods at its discretion;

  • The customer should verify accepted payment methods before arrival;

  • Applicable cancellation and no-show conditions will continue to apply.

A hotel may request a valid payment method, advance deposit, or other reasonable booking guarantee where this was disclosed during booking.

4. Partial Payment

HotelBooking may allow customers to pay a portion of the booking amount online and the remaining amount at the hotel.

The booking confirmation should indicate:

  • Total booking value

  • Amount paid online

  • Balance payable

  • Applicable taxes

  • Payment due date or stage

  • Payment recipient

Customers are responsible for paying the outstanding amount according to the confirmed booking conditions.

5. Payment Authorization

By submitting payment details, you confirm that:

  • You are authorized to use the selected payment method;

  • The information supplied is accurate;

  • Sufficient funds or credit are available;

  • The transaction is lawful.

HotelBooking or the payment provider may reject a transaction where authorization fails.

6. Payment Processing

Online payments may be processed through independent authorized payment service providers, banks, card networks, UPI systems, wallet providers, or payment gateways.

HotelBooking may not directly control the processing systems of such providers.

Payment processing may therefore also be subject to the applicable provider's terms and conditions.

7. Payment Security

HotelBooking aims to use reasonable security measures for payment transactions.

Customers should never share confidential authentication information such as:

  • UPI PIN

  • ATM PIN

  • Debit/credit card PIN

  • Internet banking password

  • OTP

  • Complete confidential banking credentials

HotelBooking representatives will not ask customers to disclose an OTP, UPI PIN, banking password, or card PIN for processing a refund.

8. Payment Gateway

HotelBooking may integrate with one or more third-party payment gateways.

The payment gateway may process information necessary to complete a transaction.

HotelBooking does not intend to store complete card numbers, CVVs, UPI PINs, OTPs, or internet banking passwords.

Customers should review the applicable payment provider's terms and privacy practices where appropriate.

9. Booking Confirmation After Payment

Successful payment does not by itself constitute a confirmed hotel reservation unless a booking confirmation is generated or communicated by HotelBooking.

Customers should verify that they have received a valid:

  • Booking ID

  • Reservation confirmation

  • Hotel details

  • Check-in/check-out information

If payment has been debited but no booking confirmation is received, customers should contact HotelBooking support.

10. Failed Payment

A transaction may fail due to reasons including:

  • Insufficient funds

  • Incorrect payment information

  • Bank rejection

  • UPI failure

  • Payment gateway error

  • Network interruption

  • Transaction timeout

  • Authentication failure

  • Technical problems

A failed payment does not ordinarily create a confirmed reservation unless HotelBooking subsequently confirms the booking.

11. Amount Debited but Booking Not Confirmed

In some cases, money may be debited even though the booking is not successfully confirmed.

Where HotelBooking or the payment provider does not receive successful transaction confirmation, the amount may be automatically reversed according to the applicable bank/payment system process.

If the amount is not reversed within the applicable period, customers should contact us and provide:

  • Customer name

  • Registered mobile number

  • Registered email

  • Transaction ID

  • Payment reference

  • Payment date

  • Amount

  • Booking ID, if generated

HotelBooking will assist with verification.

12. Duplicate Payment

If a customer is charged more than once for the same confirmed reservation because of a verified technical or payment-processing issue, the eligible duplicate amount will be refunded.

The customer should provide transaction references for all duplicate payments.

13. Booking Amount

The total booking amount may consist of:

  • Room tariff

  • Applicable GST/taxes

  • Extra-person charges

  • Meal-plan charges

  • Platform fees

  • Convenience fees

  • Service charges

  • Other mandatory charges disclosed during booking

Customers should review the complete price breakdown before making payment.

14. Taxes

Applicable taxes may be charged according to Indian tax laws.

Tax treatment may depend on:

  • Hotel tariff

  • Hotel registration status

  • Booking structure

  • Platform service fees

  • Place of supply

  • Applicable GST rules

Where legally required, appropriate tax information will be provided on the relevant invoice or receipt.

15. Convenience and Platform Fees

HotelBooking may charge a convenience fee, booking fee, Platform fee, service fee, or other disclosed charge.

Where applicable, the amount will be displayed before payment.

Such fees may be non-refundable where clearly disclosed and permitted under applicable law.

16. Currency

Unless otherwise stated, prices and payments for bookings through HotelBooking in India will be displayed and processed in Indian Rupees (INR/₹).

For international payment methods, the customer's bank or payment provider may apply currency-conversion or international transaction charges.

HotelBooking is not responsible for charges independently imposed by the customer's bank or payment provider.

17. International Cards

HotelBooking may support eligible international credit or debit cards through its payment provider.

International transactions may be subject to:

  • Foreign exchange rates

  • Bank charges

  • Card issuer fees

  • International transaction charges

  • Additional verification

These charges may be imposed independently by the bank or card issuer.

18. Refunds

Refunds are governed by HotelBooking's Refund & Cancellation Policy and the specific cancellation terms accepted during booking.

Where a refund is approved, it will generally be processed to the original payment method.

19. Refund Processing Time

Once an eligible refund is approved, HotelBooking will normally initiate the refund within 5–7 business days.

The time required for the amount to appear after initiation may depend on the customer's:

  • Bank

  • Card issuer

  • UPI provider

  • Wallet provider

  • Payment gateway

Customers should contact us if an approved refund is not received within the expected processing period.

20. Refund to Original Payment Method

Refunds will ordinarily be processed to the payment method originally used for the booking.

For example:

UPI payment → UPI-linked account

Credit card payment → Same credit card account

Debit card payment → Same debit card-linked account

Wallet payment → Applicable wallet

Alternative refund methods may be used where required or permitted by applicable law or payment-system rules.

21. Cash Refunds

HotelBooking does not ordinarily provide cash refunds for bookings paid electronically.

Where payment was made directly to a hotel, any eligible refund may need to be processed by the hotel according to the applicable booking conditions.

22. Cancellation Charges

Cancellation charges depend on the cancellation conditions applicable to the booking.

Depending on the booking, cancellation charges may be:

  • Nil during the free-cancellation period

  • A percentage of booking value

  • One night's tariff

  • A fixed amount

  • Up to the entire booking amount for non-refundable reservations

Customers should review cancellation terms before payment.

23. No-Show Charges

If a customer fails to check in without cancelling within the applicable period, the booking may be treated as a No-Show.

Depending on the booking conditions, the hotel may retain or charge part or all of the booking amount.

24. Payment at Hotel Disputes

For payments made directly to a hotel, customers should obtain an invoice or receipt from the property.

HotelBooking may assist with a complaint relating to a Platform booking, but the hotel remains responsible for accurately accounting for payments collected directly by it.

25. Hotel/Vendor Settlement

Where HotelBooking collects payment on behalf of a participating accommodation provider, the eligible amount may be settled with the hotel according to the applicable Vendor agreement.

Settlement may be made after adjustment of amounts such as:

  • HotelBooking commission

  • Applicable GST

  • Refunds

  • Cancellations

  • Chargebacks

  • Promotional contributions

  • TDS/TCS or other statutory deductions, where applicable

  • Other mutually agreed charges

Vendor settlement schedules may be communicated separately to participating properties.

26. Chargebacks

A chargeback occurs when a customer disputes a payment through their bank or card issuer.

HotelBooking may investigate chargebacks and provide relevant transaction or booking records to authorized payment providers.

Customers should not initiate fraudulent or misleading chargebacks for services legitimately booked or consumed.

27. Fraud Prevention

For payment security, HotelBooking or its payment providers may conduct transaction verification.

Transactions may be held, rejected, or cancelled where reasonably suspected of:

  • Unauthorized card use

  • Identity theft

  • Payment fraud

  • Account takeover

  • Promotional abuse

  • Suspicious transaction activity

  • Other unlawful activity

Additional verification may be requested where reasonably necessary.

28. Payment Links

HotelBooking may provide authorized payment links for legitimate reservations or outstanding booking amounts.

Customers should verify that payment requests originate from an authorized HotelBooking or hotel communication channel.

Never make payment to an unknown personal account solely on the basis of an unsolicited call, SMS, email, or WhatsApp message.

29. Invoices and Receipts

Depending on the booking structure, customers may receive:

  • Booking confirmation

  • Payment receipt

  • Hotel accommodation invoice

  • Platform/service-fee invoice

  • GST invoice, where applicable

The hotel may be responsible for issuing the invoice for accommodation services provided directly by it.

HotelBooking may separately issue an invoice for Platform services or fees where applicable.

30. Payment Disputes

If you believe that:

  • An incorrect amount was charged;

  • You were charged twice;

  • Payment succeeded but the booking failed;

  • An approved refund has not been received; or

  • An unauthorized payment appears to have occurred,

please contact us promptly.

Provide:

  • Booking ID

  • Customer name

  • Registered mobile number

  • Registered email

  • Payment date

  • Amount

  • Transaction ID/reference

  • Description of the issue

Do not send your OTP, PIN, CVV, or banking password.

31. Changes to Payment Policy

HotelBooking may update this Payment Policy due to changes in:

  • Payment providers

  • Banking requirements

  • Government regulations

  • Tax laws

  • Platform functionality

  • Business processes

  • Security requirements

The updated Policy will be published on our website.

32. Governing Law

This Payment Policy is governed by the applicable laws of India.

Nothing in this Policy is intended to restrict any mandatory consumer rights, payment-system rights, or remedies available under applicable Indian law.

33. Customer Support

For booking payment issues, failed transactions, duplicate payments, cancellations, refunds, or payment-related queries, please contact HotelBooking customer support.

Please keep your Booking ID and transaction reference available when contacting us.

34. Contact Us

HotelBooking – Siddhrans Technologies

Website: https://hotelbooking.siddhrans.in

Email: info@siddhrans.in

Phone / WhatsApp: +91 99024 06387

Office Address:
No. 765, 2nd Floor,
14th Cross, 60 Feet Road,
Opp. MEI Layout Ground (Landmark),
MEI Layout, Bagalgunte,
Bengaluru – 560073,
Karnataka, India.

Important Payment Safety Notice

HotelBooking will never ask customers to disclose their UPI PIN, ATM PIN, card PIN, OTP, CVV, or internet banking password for booking confirmation or refund processing.

Customers should make online payments only through payment options or authorized payment links provided through HotelBooking or the applicable verified payment provider.

By completing a payment through HotelBooking, you acknowledge that you have reviewed the booking price, applicable taxes and fees, cancellation conditions, and this Payment Policy.

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