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HotelBooking – Frequently Asked Questions
Please check the question and answer. If any further issues occured, please contact with us, we will solve the issue in correct time.
Once an eligible refund is initiated, it will normally be processed within 5–7 business days. Your bank or payment provider may require additional time to credit the amount.
Refund eligibility depends on the cancellation policy shown when you book. Some bookings may offer free cancellation, while others may have cancellation charges or be non-refundable.
Yes, subject to the cancellation conditions applicable to your selected hotel, room, and rate plan.
Yes, when a property offers Pay at Hotel. The available payment option will be shown during booking.
Payments are processed through supported payment service providers. Never share your OTP, UPI PIN, CVV, ATM PIN, or banking password with anyone.
Depending on the booking, available options may include UPI, debit/credit cards, net banking, supported online payment methods, partial payment, or Pay at Hotel.
After successful confirmation, your booking details and booking ID will be displayed and/or sent through the available communication channels.
Account requirements may depend on the booking process. Creating an account makes it easier to manage reservations and access booking information.
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HotelBooking is an online accommodation booking platform that helps customers discover and book hotels, resorts, homestays, villas, guest houses, and other stays.
Check whether your booking was confirmed before making another payment. Failed transaction amounts are generally reversed according to the payment provider or bank's applicable processing timeline.
Booking modifications depend on room availability, hotel rules, rate differences, and the conditions of your original reservation.
The reservation may be treated as a no-show, and cancellation or no-show charges may apply according to the booking conditions.
Guests may be required to present a valid government-issued photo ID and any other documents required by the property or applicable law.
A hotel may refuse check-in where permitted by its disclosed policies or applicable law—for example, if required identification is unavailable or booking conditions are not satisfied.
Contact HotelBooking support and the property promptly with your booking ID so the issue can be reviewed and appropriate assistance provided.
The booking page should show the applicable room charges, taxes, and additional fees before you confirm payment. Review the final price carefully before booking.
Yes, where the selected property has sufficient availability. Room and guest limits may vary by property.
Yes. Eligible accommodation providers can apply to become HotelBooking vendors/partners, subject to registration, document verification, KYC, and platform approval.
For booking, payment, cancellation, refund, customer, or vendor assistance, use the contact details provided on the HotelBooking Contact Us page.