Privacy Policy

Website: hotelbooking.siddhrans.in
Effective Date: 30 August 2026
Last Updated: 30 August 2026

HotelBooking – Siddhrans Technologies (“HotelBooking”, “we”, “us”, “our”, or “Platform”) respects your privacy and is committed to protecting the personal information of customers, guests, hotel partners, vendors, and visitors who use our website and related services.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access or use HotelBooking.

By using our Platform, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us while registering, searching for hotels, making reservations, processing payments, contacting customer support, or using other Platform features.

This may include:

• Full name

• Mobile number

• Email address

• Billing address

• Guest information

• Check-in and check-out dates

• Hotel and room preferences

• Booking history

• Payment and transaction information

• GST details, where applicable

• Special requests submitted with a reservation

• Customer support communications

• Reviews, ratings, and feedback

• Account login and profile information

Where legally required for accommodation or regulatory purposes, a hotel may separately request identification information from guests.

2. Payment Information

Payments made through HotelBooking may be processed by banks, UPI providers, card networks, payment gateways, wallets, or other authorized payment service providers.

Depending on the payment method, payment providers may collect information such as:

• Cardholder name

• UPI ID

• Transaction reference

• Payment status

• Bank/payment provider information

HotelBooking does not intend to store complete debit or credit card numbers, CVV numbers, UPI PINs, OTPs, or internet banking passwords.

Customers should never provide passwords, PINs, CVVs, or OTPs to HotelBooking staff or hotel representatives.

3. Automatically Collected Information

When you access our website or services, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Date and time of access

• Pages visited

• Referral source

• Session information

• Device identifiers

• Website interaction information

• Cookies and similar technologies

This information may be used for security, analytics, fraud prevention, troubleshooting, and improvement of our services.

4. How We Use Your Information

We may use personal information for purposes including:

• Creating and managing customer accounts

• Searching and displaying accommodation options

• Processing hotel reservations

• Confirming bookings

• Communicating booking information

• Processing payments

• Processing cancellations and refunds

• Managing booking modifications

• Providing customer support

• Communicating with hotels and accommodation providers

• Preventing fraudulent or unauthorized transactions

• Improving our website and services

• Sending service-related notifications

• Maintaining transaction and accounting records

• Complying with applicable legal, tax, regulatory, and law-enforcement requirements

• Handling complaints and disputes

• Protecting the rights and security of customers, hotels, and the Platform

5. Sharing Information with Hotels

When you make a reservation, we may share information necessary to fulfil your booking with the selected hotel or accommodation provider.

This may include:

• Guest name

• Contact information

• Number of guests

• Check-in and check-out dates

• Room details

• Booking reference

• Payment/booking status

• Special requests submitted by the guest

Hotels may process guest information according to applicable law and their own privacy practices.

6. Sharing with Service Providers

We may share necessary information with trusted third-party service providers that assist us in operating the Platform.

These may include:

• Payment gateways

• Banks and payment processors

• Cloud hosting providers

• Email providers

• SMS providers

• WhatsApp or communication providers

• Analytics providers

• Customer support systems

• Fraud prevention providers

• IT and cybersecurity service providers

• Accounting and professional advisers

Service providers should receive only the information reasonably necessary to perform the relevant service and are expected to handle such information appropriately.

7. Legal and Regulatory Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable laws

• Respond to lawful government requests

• Comply with court orders

• Assist law-enforcement authorities

• Investigate suspected fraud

• Protect our legal rights

• Protect customers and hotel partners

• Enforce our Terms & Conditions

• Resolve disputes

8. Cookies and Similar Technologies

HotelBooking may use cookies and similar technologies to operate and improve the Platform.

Cookies may be used for:

• Login sessions

• User preferences

• Website functionality

• Security

• Analytics

• Performance measurement

• Remembering search preferences

• Improving customer experience

Where consent is required under applicable law, appropriate consent mechanisms may be provided.

Users may also control certain cookies through their browser settings. Disabling essential cookies may affect some Platform functionality.

9. Analytics

We may use analytics technologies to understand how visitors interact with HotelBooking.

Analytics information may help us understand:

• Number of visitors

• Frequently viewed hotels or pages

• Website performance

• Device and browser usage

• Customer journeys

• Conversion performance

• Technical problems

Analytics data may be aggregated or de-identified where appropriate.

10. Marketing Communications

Where permitted by law and based on the applicable consent or other lawful basis, we may send information concerning:

• Hotel offers

• Discounts

• Promotional campaigns

• New Platform features

• Travel-related offers

Customers may opt out of promotional communications using the unsubscribe or opt-out mechanism provided.

Transactional communications relating to bookings, payments, cancellations, refunds, security, and account activity may still be sent where necessary to provide the service.

11. Data Security

We use reasonable administrative, technical, and organizational security measures intended to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.

Measures may include, where appropriate:

• Secure servers

• Access controls

• Authentication

• Encryption

• Security monitoring

• Restricted administrative access

• Backups

• Software security updates

However, no internet-based service or electronic storage system can guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required under applicable law.

Certain booking, transaction, tax, accounting, dispute, fraud-prevention, and regulatory records may need to be retained for longer periods.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our retention practices and applicable law.

13. Your Privacy Rights

Subject to applicable Indian law and relevant exceptions, users may have rights concerning their personal information, including the ability to:

• Request information about personal data processed by us

• Request correction of inaccurate information

• Request updating of incomplete information

• Request deletion or erasure where legally applicable

• Withdraw consent where processing is based on consent

• Raise a grievance concerning our handling of personal information

Requests may be submitted using the contact information provided below.

We may need to verify the identity of the person making a request before processing it.

14. Withdrawal of Consent

Where personal information is processed based on your consent, you may withdraw that consent by contacting us or using an available Platform mechanism.

Withdrawal of consent will not ordinarily affect processing that occurred lawfully before withdrawal.

Certain information may still need to be processed or retained where required for legal compliance, contractual obligations, dispute resolution, fraud prevention, or other legally permitted purposes.

15. Account Deletion

Registered users may request deletion of their HotelBooking account by contacting us at:

Email: info@siddhrans.in

Please provide your registered email address and mobile number when submitting an account deletion request.

Account deletion may not result in immediate deletion of information that we are legally required or permitted to retain, including transaction, tax, fraud-prevention, dispute, and booking records.

16. Children's Privacy

HotelBooking services are intended primarily for adults who are legally capable of making accommodation reservations.

We do not knowingly seek to collect children's personal information for independent account creation where prohibited by applicable law.

Information about children travelling as guests may be provided by a parent, guardian, or responsible adult where necessary for a hotel reservation.

17. Third-Party Websites

HotelBooking may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of independent third-party websites.

Users should review the privacy policies of those services before providing personal information.

18. Hotel and Accommodation Partner Privacy

Hotels, resorts, homestays, hostels, serviced apartments, and other accommodation providers listed on HotelBooking may operate as independent businesses.

Once booking information is shared with a hotel for fulfilling a reservation, that hotel may have independent legal responsibilities concerning the information it receives.

Customers should contact the applicable hotel regarding privacy matters arising directly from the hotel's independent processing activities.

19. International Data Processing

Some technology, cloud, communication, analytics, or other service providers used by HotelBooking may process information using infrastructure located outside India.

Where personal information is transferred or processed internationally, we will seek to handle such transfers in accordance with applicable Indian data protection requirements.

20. Business Transfers

If HotelBooking or the relevant business is involved in a merger, acquisition, restructuring, sale, investment, or transfer of business/assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically due to changes in:

• Applicable laws

• Regulatory requirements

• Technology

• Platform features

• Business operations

• HotelBooking services

The latest version will be published on our website with the updated effective or last-modified date.

Continued use of HotelBooking following an update will be subject to the updated Policy, to the extent permitted by applicable law.

22. Grievance Redressal

If you have concerns regarding privacy, personal information, account deletion, unauthorized processing, or the handling of your information, please contact us.

Please include sufficient information to identify your account or booking and explain the nature of your grievance.

We will review and address grievances in accordance with applicable Indian law.

23. Contact Us

For privacy-related questions, requests, complaints, or grievances, please contact:

HotelBooking – Siddhrans Technologies

Website: https://hotelbooking.siddhrans.in

Email: info@siddhrans.in

Phone / WhatsApp: +91 99024 06387

Office Address:
No. 765, 2nd Floor,
14th Cross, 60 Feet Road,
Opp. MEI Layout Ground (Landmark),
MEI Layout, Bagalgunte,
Bengaluru – 560073,
Karnataka, India.

Privacy Commitment

HotelBooking is committed to handling customer and guest information responsibly and transparently. We aim to collect only information reasonably necessary for providing our hotel-booking services, maintaining Platform security, meeting legal requirements, and improving customer experience.